Syracuse, NY Call Center Acquires Oswego, NY Competitor Finger Lakes Business Services Among Country’s Top Third Call Centers
Syracuse, NY Call Center Acquires Oswego, NY Competitor Finger Lakes Business Services Among Country’s Top Third Call Centers
Syracuse, NY (PRWEB) April 15, 2006
Finger Lakes Business Services, Inc. recently acquired Executive Support Services, an answering service based in Oswego, NY a move that increases Finger Lakes Business Services to more than 1,000 clients across the country.
Executive Support Services clients will have no interruption in their service and will benefit from the acquisition as Finger Lakes Business Services has continuously invested in new technology that allows for additional features as well as increased reliability due to Finger Lakes Business Services’ back up generator systems.
“In addition to benefits because of our investments in technology and backup systems, some Executive Support Services customers will actually be able to reduce their monthly bills by taking advantage of cost saving options that we offer,” Finger Lakes Business Services President Gardner McLean said. “At a time when many larger companies are moving calling and answering centers out of the country, we’re glad to be able to offer services and expand our business here in the Central New York market.”
Executive Support Services has been owned and managed by Patricia Cullinan for the past decade.
“Pat has been very successfully serving nearly 100 clients for years,” McLean said. “In this industry, excellent customer service is the key success and Executive Support Services had an excellent record in this area and we were pleased to offer employment to all eight of her employees.”
The main customer base of Executive Support Services included businesses in the health care industries as well as funeral homes, apartment complexes and contractors, a customer profile very similar to that of Finger Lakes Business Services. Executive Support Services clients were mainly located in the Central New York, New York City and Connecticut areas. The accounts will now be serviced from Finger Lakes Business Services offices in Syracuse and Auburn.
Finger Lakes Business Services hired four additional people in two offices to handle the increased number of customers after the acquisition, brining the total number of employees to 42. Finger Lakes Business Services is in the top third of all 4,000 answering services in the country in terms of size. McLean, a Skaneateles, NY resident, serves as president of the businesses while Ray Schremp, a Cicero, NY resident, serves as vice president.
Executive Support Services joins existing call centers: Finger Lakes Answering Service of Auburn, NY and its sister company, Communications Group, of Syracuse, NY under the Finger Lakes Business Services corporate umbrella.
Communications Group was founded in 1965 as a local answering service, and was acquired by Finger Lakes Business Services, Inc. in 2003. The sister company, Finger Lakes Answering Service was founded in 1990 as an answering service, and was purchased by Finger Lakes Business Services in 2002.
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Categories: Call Answering Service Tags: Acquires, Among, Business, Call, Center, Centers, Competitor, Country's, Finger, Lakes, Oswego, services, Syracuse, Third
Talk2Rep Call Centers and Contact Management Services Have Won the 2004 Rising Star Award
Talk2Rep Call Centers and Contact Management Services Have Won the 2004 Rising Star Award
(PRWEB) September 15, 2004
Tamarac, FL Talk2Rep call centers and contact management services have won the 2004 Rising Star awarded from Customer Interaction Solutions Magazine as one of the “Fastest growing call center companies”. Talk2Rep realized a 54% growth servicing clients in healthcare, publishing, technology, retail and financial markets.
“Many corporations and some government agencies continue to seek a high quality, hi-tech resource without the expense burden of maintaining and managing their own call center infrastructure,” said Jim Ryan, CEO of Talk2Rep call centers. We have also realized an increase in language services specifically in Hispanic telemarketing and customer services, given our South Florida footprint, many organizations look for a firm that has a track record penetrating this market.
In addition to typical requests for call center services, we have realized in increase of 34% from 2003 from Clients interested in conducting surveys, database cleansing and updating. This is an clear indication that survey modeling and customer profiling are becoming a crucial step to subsequent marketing even for such channels as direct mail.
“We are proud to receive this award from our industry trade magazine, this growth represents a mutual commitment to and from our valued clients and certainly dedication and hard work from our Talk2Rep call center employees,” Ryan said. New businesses that have recently signed on to Talk2Rep Call Centers include Sears, Blue Cross Blue Shield and several other accounts.
Talk2Rep corporate headquarters is based in Tamarac, Florida and has been providing call center and telemarketing services since 2001.
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©Copyright 1997-
, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
Categories: Customer Service Call Center Tags: 2004, Award, Call, Centers, Contact, Management, Rising, services, Star, Talk2Rep
TEAM Companies Data Centers
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Categories: Virtual Call Centers Tags: Centers, Companies, Data, team
Call Centers For Dummies
Call Centers For Dummies
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Tips on making your call center a genuine profit center In North America, call centers are a billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that’s transforming today’s call center an
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Categories: Call Center Outsourcing Tags: Call, Centers, Dummies
Offshore Call Centers and Outsource Call Center Service
Offshore Call Centers and Outsource Call Center Service
Offshore call centers provide pioneering, value added solutions to increase efficiency and boost the graph of your company in the market. Outsourcing call center services helps you to cut on board costs and able to save more time for more important business tasks rather than documentation or backlog.
Offshore call center services are very much in demand. Offshore call centers are totally different from the archetypal management administration, offshore call centers provide you excellent, sensible and realistic possessing offshore work with onshore quality within the decided turnaround time and across various business divisions.
Offshore call centers provide services like Telemarketing, Database Selling, Up Sell/Cross Sell Campaigns, Direct Mail Follow-up, Lead Generation, Product Promotion, Appointment Scheduling and Customers Surveys. You can also choose to web based and non voice outbound services.
Today many outsource call center service since offshore call centers’ research procedures, multi-channel approach, operational efficiencies and capacity to handle large volumes of work enable their clients to save on manpower, infrastructure and operational costs.
India Call centers has managed to come forward as global offshore outsourcing hub by providing market driven solutions and services to both national and international customers. Many international customers who once have an experience of outsourcing call center service; they would either outsource again or refer the India call center or the outsourcing company. With Indian call center you can be assured of consistent and excellent quality work with lesser turnaround time and cost. From large fortune to Digital 500 organizations are outsourcing and taking help of call centers services. So why wait? Outsource call center service to your best offshore call center.
Out of many countries which have been famous for offshore call centers, India call center is the most favourite outsourcing spot. This is because India being the most powerful IT hub and to the largest English speaking population after America. The generation is aware of the offshore call center market and a large number of skilled people join call centers. Many are in need of offshore call centers to outsource call center service. India has huge resources of tech savvies that are proficient in communication skills as well. Outsourcing call center services to call centers in India would be ideal for anybody situated across any part of the globe since offshore call centers in India work round the clock. Skilled resources are willing to work in shifts and they enjoy it. Are you willing to outsourcing call center services? Outsource it to India call center!
For more information about Offshore call centers and Outsource call center service please visit our corporate website http://outsource2alpha.com
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What are the Services Offered in an Inbound Call Centers?
What are the Services Offered in an Inbound Call Centers?
An inbound call center is one that predominately handles incoming calls that are initiated by the customers. Inbound call center agents answer the calls in behalf of the client. They help businesses answer customer’s queries or problems when the business representatives are not available. It is crucial that your business calls are answered and that your client’s needs are met. Outsourcing inbound call center services keep your businesses on the go without the expense of hiring your own regular customer service representative.
The existence of inbound call center companies conveniently help customers to buy products online with no hassle of going to the store specially for the disabled or debilitated people. It helps consumers solve their problems when buying a defective product. It allows you to book a plane ticket or reserve a hotel and a lot more.
Usually, these companies operate 24 hours a day and 7 days a week. This is because a customer may call at anytime of the day, or at any day of the week. There are lots of services offered in this type of industry and that includes:
Emergency call center lines – Handle emergency calls and deliver quickly to your on-call personnel to ensure your businesses continue to function. It is imperative for your businesses to have a back up system in the event of power outage or system malfunction.
Order taking service – Helps customer place an order whether a single product or a large volume of multiple products. Most of the customers do not feel comfortable placing an order on the computer or internet and provide their credit card or bank account details. Thus, outsourcing inbound call center services provide live persons that you can speak with when placing an order.
Help Desk service – Answers inquiry and complaint from customers, and request resolution. It is essentially a central point through which a problem or issues are reported and subsequently managed and coordinated by technical experts. It is highly responsible for bringing the resources together in order to address any crucial issues whenever they arise.
Technical Support service – Provides assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. Generally, technical support services help the costumer solve specific problems with a product.
It is essential that these companies use the latest software programs because every single call counts. And that they provide outstanding customer service support and ensure that customers are satisfied and gets the right information.
Telemarketing Call Center (724Care Inc.), is a premier provider of business process outsourcing services in the Philippines located in Cebu City, specializes Appointment Setting services and Market Research survey. You may call its toll free number at 1-888-724-888-9.
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Presence Voice Inbound is the solution that helps Contact Centers manage their incoming call flow. Thanks to the ease with which Presence Voice Inbound integrates with other corporate tools (CRMs and databases), telephone operators can take calls with increased professionalism, personalization and speed, as the data on the inbound call appears in a pop-up window for smoother call management. Furthermore, Presence Voice Inbound offers many features, including: * Voice and data transfer between agents from the same service/campaign * Call capture possibilities * Detection of hoax calls * Activation of on-demand recording * Complementary module: Presence Intelligent Routing
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