Voxeo Launches VoipCenter 6.0 SIP Application, SIP Media and SIP Fusion Products for Voice over IP Application Delivery
Voxeo Launches VoipCenter 6.0 SIP Application, SIP Media and SIP Fusion Products for Voice over IP Application Delivery
LOS ANGELES, CA (PRWEB) October 25, 2005
Voxeo Corporation today announced its VoipCenter 6.0 SIP platform, delivering standards-based Voice over IP (VOIP) application creation, integration, and deployment capabilities to any enterprise or service provider.
Unlike VOIP application platforms that combine open SIP telephony with proprietary application development interfaces, the VoipCenter SIP platform enables rapid, open SIP application delivery via the Call Control XML (CCXML) and VoiceXML standards.
“VoiceXML and CCXML come from the World Wide Web Consortium (W3C), the same standards body that delivered HTTP and HTML — perhaps the two most successful application development standards ever created,” said Jonathan Taylor, President and CEO of Voxeo. “To date, Voxeo’s CCXML and VoiceXML engines have been used by more than 14,000 companies to deliver over 25,000 feature-rich, highly-reliable, future-proof SIP-based telephony applications.”
Voxeo’s CCXML and VoiceXML-based SIP product family includes:
The VoipCenter SIP Application Server software is built on Voxeo’s proven Call Control XML (CCXML) engine and has routed over one billion calls since its first production deployment in early 2002. CCXML lets any company create intelligent, dynamic SIP applications that can screen, route, transfer, and initiate SIP VOIP calls – including SIP redirect, proxy, and Back-to-Back User Agent (B2BUA) applications. The VoipCenter SIP Application Server also supports least-cost and multi-network call routing with the ENUM route directory standard.
The VoipCenter SIP Media Server software delivers a resumé even more impressive than that of its SIP call control sibling. Built on Voxeo’s carrier-grade Host Media Processing (HMP) engine, the VoipCenter SIP Media Server has played, recorded and conferenced its way through over three trillion VOIP packets since 1999.
The VoipCenter SIP Media Server is driven by Voxeo’s certified-compliant VoiceXML IVR and speech media application engine. VoiceXML delivers features to play prompts and speak synthesized text, record audio, and receive input via touch-tone entry or comfortable speech recognition. Voxeo extensions add everything developers need to record calls and to connect callers in high-quality multi-party audio conferences.
The VoipCenter SIP Media Server also bundles highly intelligent English-language speech recognition and speech synthesis engines at no additional charge, and supports a wide variety of additional speech engines via support for the IETF Media Resource Control Protocol (MRCP) standard. In fact, the VoipCenter Media Server is itself a powerful MRCP compliant media server and media proxy.
VoipCenter Fusion Servers integrate both Voxeo’s SIP Application and Media software into a single 1U or 3U rack-mount server. Voxeo’s SIP Fusion Server is the first turnkey telephony platform to offer VoiceXML IVR, CCXML call control, speech recognition, speech synthesis, call conferencing, call recording and an optional built-in PSTN-to-SIP VOIP gateway in one integrated, rack-mount device. The VoipCenter Fusion Server integrates with both existing and new PSTN, PBX, and VOIP deployments, and is available in both 120/240 volt AC or -48 volt DC telecom power models.
VoipCenter SIP products are available immediately from Voxeo as either a hosted service, software install, or turnkey server. VoipCenter SIP is compatible with a wide variety of SIP vendors, devices and services, including Avaya, BroadVoice, Cisco/Linksys, Delta3, Digium/Asterisk, Global Crossing, Level(3), Lucent, Nortel, SIP Express Router (SER), Sipura, Sonus, Televolution and more.
About Voxeo
Voxeo Corporation is the leading provider of standards based, hosted and customer premise telephony solutions. These solutions extend versatile IP and XML technologies to make it easy to create, deploy, and maintain the widest variety of telephony applications. Voxeo customers, VARs, resellers, and channel partners leverage these solutions to enhance customer care, reduce costs, and generate new sources of revenue. For more information, visit http://www.voxeo.com, or call 1 (407) 418-1800.
Media contact:
Steve Sax
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Categories: Call Center Voip Tags: Application, Delivery, Fusion, Launches, Media, Over, products, Voice, VoipCenter, Voxeo
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Hosted PBX VoIP with Call Center Service
Hosted PBX VoIP with Call Center Service
All businesses strive to build up a strong customer base, and an efficient business telecommunication system goes a long way in making this possible. Modern hosted PBX VoIP phone systems come with advanced call center services that offer excellent caller interface and promote the functionality of your business.
Establish a Full-Featured Call Center Anywhere
A hosted PBX helps your business to set up a complete, full featured call center, anywhere in the world. The advanced features of the system enable call management. A wide range of distribution policies, including skills-based call distribution ensure that all incoming calls are dealt with efficiently. Callers are welcomed with professionally recorded greetings and allowed to select from a menu of options to reach the right extensions. Priority routing enables the automatic call distributor to recognize the calling number and then route the call accordingly. This ensures that important calls are given the priority they deserve.
Forward Calls Quickly and Efficiently
Using interactive voice messages and portal interface, hosted PBX systems ensure that calls are routed to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants. During peak hours, call volumes can shoot up. VoIP PBX systems then allow call queues to be routed to a group of service agents, resulting in a simultaneous call blast. The first one to pick the call answers it. So callers get to interact with a live person rather than an auto attendant. Unattended calls can be redirected to voice mail boxes which can be retrieved later.
Configure Your PBX Effectively
In additional to all call center services, the hosted PBX phone system come with a number of flexible call management features. You can conveniently configure your PBX to create call queues and groups, view call detail records and billing information, listen to and delete your voicemail, upload music on hold and much more.
Service providers ensure that you get all the call management features of hosted PBX VoIP phone systems at reasonable charges using a web interface and dedicated phone line.
VoIP PBX systems come loaded with features such as voicemail, fax to email, and auto attendant. AccessDirect is a leading service provider of hosted PBX systems.
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Moving Forward To Connect With A VOIP Telephone
Moving Forward To Connect With A VOIP Telephone
VOIP telephone and voice over ip systems are changing the way people talk on the phone. A VOIP telephone is now helping corporations change their global communications policies and is putting them more in touch with international business partners.
A VOIP telephone is changing the way personal users talk to their families and giving them more time to share and communicate like it was originally intended. Distance no longer needs to mean cost thanks to VOIP telephone services.
Having a VOIP phone may make you the most popular person in the office. Imagine having the capability to use your VOIP anywhere in the world and still get excellent rates, possibly even pay no money at all, for long distance phone calls.
Incoming calls can be automatically moved to your VOIP phone, regardless of where you have decided to connect to the VOIP network. This gives the VOIP phone user a great deal of mobility and functionality, on the road or abroad. The VOIP telephone is certainly the thinking person’s communication device, enabling the entire world to draw closer as the user continues to move through it.
Business VOIP is one of the most popular services available from VOIP providers. Most providers offer free VOIP telephone numbers to use nearly everywhere in the world. These numbers are arranged through organizations that compile and connect people on VOIP networks.
VOIP User is one of these organizations and it enables customers the ability to connect to any network and at time anywhere in the world for free. This mobility makes VOIP telephone systems the wave of the future for corporate users and for business VOIP plans.
You can also use a VOIP call center to enable connectivity for customer service at all hours of the day, every day, any day of the year. This type of service is unique to VOIP users because the VOIP call center can actually be mobile, too. As long as the VOIP call center user has a good connection to the internet or to another network, helping out with customer service calls is possible.
Many VOIP systems or providers also provide a series of bundled extras for no extra charge. This PSTN features include great items like 3-way calling, call forwarding, call waiting, automatic redial, and the ever-popular caller ID.
The services VOIP call centers provide are also bundled with these great features, making VOIP an even more popular choice among people looking for a great deal with great service features as well. It is a program that seems too good to be true to many people, but the technology is real and the programs work just as they say they will.
The future in terms of VOIP telephone systems is here. Without a doubt, VOIP telephone technology is on its way to taking over the communications work and establishing new trends within a matter of mere years.
As systems change and evolve to offer even more capabilities to customers, the customer base of companies like Vonage VOIP will grow significantly and people will flock to VOIP providers to upgrade their existing telephone services to something better. VOIP will change the way we communicate once again.
Mike Selvon owns a number of niche portal. Please visit our voip portal for more great tips on voip telephone, and leave a comment at our voip blog.
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