Sympraxis Consulting Llc
Sympraxis Consulting Llc
Sympraxis Consulting develops solutions to improve collaboration within teams and across the enterprise with a strong focus on the Microsoft SharePoint platform.
Sympraxis Consulting Llc
Categories: Call Center Consultant Tags: Consulting, Sympraxis
Offline Consulting Secrets
Offline Consulting Secrets
Top Marketing Consultant Reveals How To Grab Loads of New Offline Consulting Clients Fast!
Offline Consulting Secrets
Categories: Call Center Consultant Tags: Consulting, Offline, Secrets
Management Consulting Firm, Omega Performance, Evaluates Business Performance; Launches Call Center Health Check
Charlotte, NC (PRWEB) June 15, 2006
The premier management consulting firm, Omega Performance, announced today the debut of its Call Center Health Check, a complimentary diagnostic tool that helps call center managers determine their center’s level of performance. Developed by Omega Performance’s call center experts—who have decades of experience researching and defining best practices worldwide—the Health Check is comprised of 15 questions that probe into critical call center performance indicators including agent turnover rate, employee training and development, customer satisfaction, call monitoring, and quality assurance.
Based upon the answers provided, a numerical score is tabulated and a best practice ranking of Early, Emerging, Advanced, or World-Class is made instantly available. Omega’s Call Center Continuum, a best practices implementation tool, is only a click away for call center leaders wanting to learn more about their center’s current performance and how they can advance to the next level of performance. Access the Health Check at http://www.omega-performance.com/healthcheck/.
“Call center executives and managers face a number of challenges as they strive to accelerate performance,” said Anne Ivey, Omega Performance’s senior vice president and contact center practice director. “Knowing how their center compares to others will help them to hone in on the things they are doing well and identify those that need improvement to reach world-class status. Our Call Center Health Check quickly gives them an accurate assessment of where their center is today and our Call Center Continuum outlines what steps they need to take to improve business results going forward.”
About Omega Performance (www.omega-performance.com)
Since 1976, the management consulting firm, Omega Performance, has enabled more than 2,500 firms worldwide to drive and sustain improved business performance. Omega empowers results-driven leaders with assessment, consulting, training, and coaching programs that are practical, effective, and proven. The company’s call center solutions enable staff to strengthen customer relationships and loyalty, increase market share and share of wallet, and generate greater sales and service results. Omega Performance is headquartered in Charlotte, N.C., with major offices in Auckland, London, Melbourne, Sydney, Singapore, and Toronto.
Contact:
Laura Walker
Omega Performance
(704) 672-6060
inquiry @ omega-performance.com
www.omega-performance.com
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Categories: Call Center Consultant Tags: Business, Call, Center, Check, Consulting, Evaluates, Firm, Health, Launches, Management, Omega, Performance
Social Media for Consultants
Social Media for Consultants
Definitive guide for business to business consultants to learn how to leverage social media to develop a brand and connect with potential clients.
Social Media for Consultants
Categories: Call Center Consultant Tags: Consultants, Media, Social
Trent Consultants News Wolves Lose Their Predatory Edge In Mid-life, Study Shows
Trent Consultants News Wolves Lose Their Predatory Edge In Mid-life, Study Shows Trent Consultants News: Although most wolves in Yellowstone National Park live to be nearly six years old, their ability to kill prey peaks when they are two to three, according to a study led by Dan MacNulty and recently published online by Ecology [...]
Categories: Call Center Consultant, Call Center Service, Call Center Services, Uncategorized Tags: Consultants, Lose, News, Shows, Study
It’s Not Who You Know, It’s Who You CALL, Says Top Telemarketing Speaker & Consultant
It’s Not Who You Know, It’s Who You CALL, Says Top Telemarketing Speaker & Consultant “We’re born into a very small world of contacts,” says Dr. Gary S. Goodman, top telemarketing speaker and corporate consultant. “The first two are our parents.” His dad was a formally educated, legally trained sales professional and radio and TV [...]
Categories: Call Center Consultant, Call Center Service, Call Center Services, Telemarketing Tags: Call, Consultant, It's, Know, speaker
It’s Not Who You Know, It’s Who You CALL, Says Top Telemarketing Speaker & Consultant
It’s Not Who You Know, It’s Who You CALL, Says Top Telemarketing Speaker & Consultant “We’re born into a very small world of contacts,” says Dr. Gary S. Goodman, top telemarketing speaker and corporate consultant. “The first two are our parents.” His dad was a formally educated, legally trained sales professional and radio and TV [...]
Categories: Call Center Consultant, Call Center Service, Call Center Services, Telemarketing, Uncategorized Tags: Call, Consultant, It's, Know, speaker
Trent Consultants News Pet Therapy: Recovering With Four-Legged Friends Requires Less Pain Medication
Trent Consultants News Pet Therapy: Recovering With Four-Legged Friends Requires Less Pain Medication Trent Consultants News: Adults who use pet therapy while recovering from total joint-replacement surgery require 50 percent less pain medication than those who do not. These findings were presented at the 18th Annual Conference of the International Society of Anthrozoology and the [...]
Categories: Call Center Consultant, Call Center Service, Call Center Services Tags: Consultants, Less, News, Pain
Amadeus Consulting Discusses 2 Strategies for Building Local Visibility
Amadeus Consulting Discusses 2 Strategies for Building Local Visibility Building Local Visibility Building local visibility can help in a number of ways. In general, visibility benefits companies by helping them become “findable.” This means that people who are interested in your product or service are able to connect with you. Local visibility is a subset [...]
Categories: Call Center Consultant, Call Center Service, Call Center Services, Uncategorized Tags: Building, Consulting, Local, Strategies
Trent Consultants News Picture Is Worth a Thousand Words
Trent Consultants News Picture Is Worth a Thousand Words Trent Consultants News Picture Is Worth a Thousand Words: Program Uses Art to Engage at-Risk Kids and Identify Needs Trent Consultants News: Identifying the public health and safety needs of children from low-income communities may be best accomplished through art, report University of Pittsburgh researchers in [...]
Categories: Call Center Consultant, Call Center Service, Call Center Services Tags: Consultants, News
